MINIMUM ORDER € 50 - DELIVERY IN EUROPE FROM € 65 - DELIVERY IN ITALY € 25

Terms of service

Owner of the services offered

Azienda Agricola Al Molino Gualtieri Srl
Registered office: P..zza Roma 5
00015 Monterotondo (RM)
VAT and CF: 01225770559
REA: RM - 1393937

Operating Office: Località Ripesena snc
05018 Orvieto (TR )


email: info@cantinaaltarocca.com
tel. +39 0763 344210


1. Commercial policy of Azienda Agricola Al Molino Gualtieri Srl

1. 1.1 The Azienda Agricola Al Molino Gualtieri Srl offers selections of wine, extra virgin olive oil and other registered products with its own brand Cantina Altarocca and Frantoio Altarocca on the website www.cantina-altarocca.myshopify.com through the platform www.shopify.com. Its e-commerce business is aimed exclusively at its end users who are "consumers" exclusively over 18 (eighteen) years of age and in any case according to current law and e-commerce regulations.
< br /> 2. 1.2 By "consumer", Azienda Agricola Al Molino Gualtieri Srl means any natural person who operates on the site www.cantina-altarocca.myshopify.com with purposes not related to their professional, commercial or entrepreneurial activity, possibly carried out. If you are a different subject from the "consumer" and for any doubt, contact our offices at the following e-mail address: info@cantinaaltarocca.com

3. 1.3 In compliance with the laws in force regarding the purchase of wines and spirits and in consideration of its commercial policy, Azienda Agricola Al Molino Gualtieri Srl reserves the right not to follow up on orders from subjects other than the "consumer" in compliance of its commercial policy and in compliance with the age limits established by law both for the purchase and for the delivery of wine and spirits. The Azienda Agricola Al Molino Gualtieri Srl does not sell oil, wine and spirits to people under 18 years of age. Through the use of the website www.cantina-altarocca.myshopify.com, you guarantee that you are over the age of 18 and that the person who will receive the shipment from Azienda Agricola Al Molino Gualtieri Srl will also be older than years. 18 (eighteen).

4. 1.4 The General Conditions of Sale Azienda Agricola Al Molino Gualtieri Srl exclusively regulate the offer, transmission, acceptance, shipment, purchase methods and the right of withdrawal of purchase orders for products on the website www.cantina- altarocca.myshopify.com among the users of www.cantina-altarocca.myshopify.com and the company Azienda Agricola Al Molino Gualtieri Srl.

5. 1.5 The General Conditions of Azienda Agricola Al Molino Gualtieri Srl do not regulate the supply of services or the sale of products by subjects other than Azienda Agricola Al Molino Gualtieri Srl, which are present on the website www.cantina-altarocca.myshopify.com through hyperlinks, links or banners. Before purchasing products and services from subjects other than Azienda Agricola Al Molino Gualtieri Srl, Azienda Agricola Al Molino Gualtieri Srl is recommended to check the conditions of sale, because Azienda Agricola Al Molino Gualtieri Srl is not responsible for the provision of services by of different third parties or the conclusion of e-commerce operations between users of www.cantina-altarocca.myshopify.com and third parties. For any doubt, please contact us directly by sending an e-mail to info@cantinaaltarocca.com.

2. The sales contract of Azienda Agricola Al Molino Gualtieri Srl

2.1 To conclude the purchase contract for one or more products offered on www.cantina-altarocca.myshopify.com, it is it is necessary to fill in the order form in electronic format, following the relative instructions. The order form contains a summary of the main commercial conditions, including the price, the means of payment and the delivery methods, as well as information on the main characteristics of the product ordered and a reference to the General Conditions of Sale. Span >

2.2 The sales contract of Azienda Agricola Al Molino Gualtieri Srl is to be considered concluded when the Azienda Agricola Al Molino Gualtieri Srl receives your order form via e-mail, verifies it the correctness of the data and sends you a confirmation of the purchase order, containing a summary of the information already contained in the order form.

2.3 The contract is concluded , Al Molino Gualtieri Srl will take charge of your purchase order.

2.4 For each purchase of wines and products in general offered on the website www. cantina-altarocca.myshopify.com, before the transmission of the purchase order, the Azienda Agricola Al Molino Gualtieri Srl will ask you to correct any errors in data entry, to carefully read the General Conditions of Sale including the right of withdrawal, to print a copy and store or store them reproduce a copy for your personal use.

2.5 The contract with Azienda Agricola Al Molino Gualtieri Srl is in Italian but an English translation is available.

2.6 Azienda Agricola Al Molino Gualtieri Srl may refuse or in any case not proceed with purchase orders that are incomplete or incorrect, or in case of unavailability of products or for orders that do not give sufficient guarantees of solvency. In these cases, Azienda Agricola Al Molino Gualtieri Srl will inform you by e-mail that the contract has not been concluded and that Azienda Agricola Al Molino Gualtieri Srl has not followed up on your purchase order, specifying the reasons and possibly suggesting a possible solution.

2.7 If some of the bottles of wine or products in general presented on www.cantina-altarocca.myshopify.com, are no longer available or on sale at the time of sending the order form, Azienda Agricola Al Molino Gualtieri Srl will notify you promptly and in any case within thirty (30) days, starting from the day following that of the transmission of the order to Azienda Agricola Al Molino Gualtieri Srl, the possible unavailability of wines and products generally ordered. In the event that you have already submitted the order form and paid the price, Azienda Agricola Al Molino Gualtieri Srl will first suggest you one or more possible alternatives, of commercial value equal to or greater than the order, that can satisfy you vice versa Azienda Agricola Al Molino Gualtieri Srl will reimburse the amount already anticipated by you.

2.8 By sending the order form via e-mail, you declare that accept unconditionally the General Conditions of Sale Azienda Agricola Al Molino Gualtieri Srl and undertakes to observe them in all relations with Azienda Agricola Al Molino Gualtieri Srl. In the event that you do not agree and do not intend to accept even only partially the terms set out in the General Conditions of Sale Azienda Agricola Al Molino Gualtieri Srl, we invite you not to forward the order form for the purchase of the products sold on www.cantina-altarocca.myshopify.com.

< span> 2.9 By submitting the order form to Azienda Agricola Al Molino Gualtieri Srl, you confirm that you know and accept the General Conditions of Sale Azienda Agricola Al Molino Gualtieri Srl and the additional information contained on the site www.cantina-altarocca.myshopify.com , including any references via link, the Privacy Policy and the General Conditions of Use.

3. Guarantees and indication of the prices of wines and other products on sale

3.1 The essential characteristics of the products offered by Azienda Agricola Al Molino Gualtieri Srl are presented with specific product sheets, visible directly on the site www.cantina-altarocca.myshopify.com The images and colors of the products offered for sale on www.cantina-altarocca.myshopify.com may however not correspond to the real ones due to the Internet browser and monitor used. The items offered in promotion by Azienda Agricola Al Molino Gualtieri Srl may be subject to updates and modifications, always in compliance with the General Conditions of Sale.

3.2. The prices of the products offered are all VAT included. For greater transparency, the cost of transport is shown separately in the order form and on the invoice. Prices are subject to updates, therefore we always invite you to check the final sale price before submitting the relevant order form.

3.3 All products offered by the Company Agricola Al Molino Gualtieri Srl are sold in Italy and in some specific areas in the world. Before placing your order, we always ask you to make sure that your country is one of those provided by Azienda Agricola Al Molino Gualtieri Srl. For any doubts, please contact info@cantinaaltarocca.com

3.4 In the case of goods deemed defective, we ask you first of all to inform us by e-mail at info@cantinaaltarocca.com or by telephone on +39 0763 344210 so that we can immediately identify any problems and find together with she a solution. The defective goods will be replaced and sent back to Azienda Agricola Al Molino Gualtieri Srl or refunded, if sold out.

3.5 In case you decide to exercise your right of withdrawal, Azienda Agricola Al Molino Gualtieri has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged or partially consumed.

4. Payments

4.1 The methods of payment for the price of wine and all the products offered on our website www.cantina-altarocca.myshopify.com are indicated in the order form .

4.2 The price for the purchase of the products is inclusive of shipping costs (visible separately) and will be charged to your bank account when the purchased products are shipped, as indicated in the order form.

4.3 The payment methods accepted by Azienda Agricola Al Molino Gualtieri Srl are: Bank Transfer and PayPal. All financial information necessary for the transaction will be transmitted, via encrypted protocol, to Shopyfi Payments, PayPal, Monte dei Paschi di Siena or to other banks that provide the related payment services including remote electronic payment, without third parties having access to it. This information will never be used by Azienda Agricola Al Molino Gualtieri Srl except to complete the procedures relating to your purchase and to issue the related refunds in your favor in case of any product returns, following exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the fraud commission on www.cantina-altarocca.myshopify.com.

5. Shipping and delivery of products

5.1 Azienda Agricola Al Molino Gualtieri Srl delivers bottles of wine and other products related to the world of wine for sale on its website www.cantina-altarocca. myshopify.com exclusively to its end users who are "consumers" exclusively over 18 (eighteen) years and in any case according to the current law and current regulations.

5.2 Farm Al Molino Gualtieri Srl uses patented packaging for deliveries which, thanks to their particular characteristics, guarantee the integrity of the products transported. Azienda Agricola Al Molino Gualtieri Srl delivers the products ordered to the address indicated by you in the purchase procedure of the website www.cantina-altarocca.myshopify.com, through the best national and international couriers (UPS, FedEx, AWS, Bartolini, SDA, GLS and others), who assume full responsibility for delivery from taking charge at our company, up to delivery to the address indicated by you. Azienda Agricola Al Molino Gualtieri Srl assumes no responsibility for any damage or behavior of couriers.

5.3 Deliveries are made only in Italy and in the following countries: Austria, Belgium , Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Span >

5.4 The following data are essential for the execution of the delivery:
• Billing data, ie billing name, billing address, address and -mail and tax code.
• Delivery data, ie name of delivery, delivery address, telephone number, e-mail address. Upon delivery, the User must check the content by specifying any anomalies in the delivery form. In the event of non-collection within the deadline set by the carrier, the products will be returned to the Owner, who will refund the price of the products but not the shipping cost. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in filling in the purchase order by the User, for damages that may have occurred to the Products after delivery to the carrier or for delays in delivery attributable to it.

5.5 If you receive parcels from Azienda Agricola Al Molino Gualtieri Srl visibly damaged by the courier, broken or stained by leaking wine from any broken bottles, please reject the shipment. to the sender and we will take care of the return and restoration of the shipment. If the shipment consists of several packages and not all of them are damaged, please reject the damaged package to the sender by signing the courier's note "With reserve". Azienda Agricola Al Molino Gualtieri Srl will return the damaged package and replace it. If the product to be replaced is out of stock, we will contact you directly for any replacement or crediting of the residual value. Any shipping costs for the return to the sender of the damaged package and return of the new one are paid by Azienda Agricola Al Molino Gualtieri Srl.

5.6 Delivery typically takes place on weekdays, in two to five working days in Italy, five to ten working days in the rest of the world from the date of receipt of the order confirmation by Azienda Agricola Al Molino Gualtieri following the order on the website www.cantina-altarocca.myshopify.com with relative payment via PayPal. In the case of payment by bank transfer, delivery will take place with the same timing, but starting from the date of confirmation of the transfer of the funds. Any delays may occur in particular periods of the year (Christmas holidays, Italian holidays). Other unexpected events that prevent delivery or delay of shipment not attributable to our responsibility (strikes, adverse weather, safety restrictions) will be communicated promptly and/or reported on the website www.cantina-altarocca.myshopify.com

5.7 For any information or related report when sending your orders, you can contact our Customer Service directly by e-mail at info@cantinaaltarocca.com or by telephone on +39 0763 344210

6. Customer support

6.1 For any information, our customer support services are active via e-mail at info@cantinaaltarocca.com or at +39 0763 344210. < / span>

7. Information on the right of withdrawal

7.1 According to the discipline of Legislative Decree 206/05, you have the right to withdraw from the contract of purchase of the products, without any penalty, within 14 calendar days from the receipt of the goods and upon written communication to be sent to Azienda Agricola Al Molino Gualtieri Srl at info@cantinaaltarocca.com. However, it is not possible to change the single bottle of wine, the selection or the chosen product with another, at no additional cost. Our customer service is always at your disposal to try to resolve any of your needs related to your order, so please get in direct contact with Azienda Agricola Al Molino Gualtieri Srl by e-mail at info@cantinaaltarocca.com or at +39 0763 344210.

7.2 In the communication you must indicate the product or products for which you intend to exercise the right of withdrawal, the order number and the order date, invoice number, bank details (IBAN code). Once the communication has been made, you will be asked to wait for feedback from our Customer Service that authorizes the return. You can then return the returned goods by delivering them to the courier for shipment within a further 14 calendar days, starting from the sending of the withdrawal notice for which the deadline is 14 calendar days from the receipt of the goods, provided they are intact, in the manner and within the agreed terms, except for your possible renunciation of the return of these products.

7.3 The only expenses you will have to bear are those for returning the purchased products, in accordance with art . 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999.

7.4 The Right of Withdrawal, in addition to compliance with the terms and conditions described in the previous points 7.1, 7.2, 7.3, is understood to be exercised correctly if the following conditions of the right of withdrawal are fully respected:

• the products purchased must be substantially intact;
• i products must be returned in their original packaging;
• returned products must be sent to Azienda Agricola Al Molino Gualtieri Srl in one shipment. Azienda Agricola Al Molino Gualtieri Srl reserves the right not to accept bottles or products of the same order, returned and shipped at different times;
• the costs of returning the goods will be at your expense , including liability in case of loss or damage of the products.
• the products arrived in the warehouse will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for the exercise of the right of withdrawal) - We recommend maximum attention in the preparation of the package;
• the products must not have been used or damaged;
• The right of withdrawal is reserved only to natural persons, previously defined "consumers" in paragraph 1.2, therefore any purchases made by resellers or by subjects who in any capacity purchase for resale are excluded;
• the communication Returns must be correctly sent to Azienda Agricola Al Molino Gualtieri Srl within fourteen (14) calendar days of receipt of the products.

7.5 If the right of withdrawal is exercised following the methods and terms indicated in this paragraph, Azienda Agricola Al Molino Gualtieri Srl will refund any sums already collected for products purchased directly from the website www.cantina-altarocca.myshopify.com , and in the case of total withdrawal (return of all goods purchased) any shipping costs paid at the time of the order, which will be refunded to you as quickly as possible and, in any case, within fourteen (14) calendar days from the date on which Azienda Agricola Al Molino Gualtieri Srl became aware of the exercise of your right of withdrawal. The refund procedure will be activated once the correct execution of the terms and conditions indicated above has been verified, as indicated in the following paragraph 8.
7.6 If the terms and conditions for exercising the right of withdrawal, you will not be entitled to a refund of the sums already paid to Azienda Agricola Al Molino Gualtieri Srl or to the issuance of the credit requested. However, it will always be possible to get back, at your expense, the products in the state in which they were returned to Azienda Agricola Al Molino Gualtieri Srl. Otherwise, the company may retain the products, in addition to the amounts already paid for their purchase.

8. Refund times and methods

8.1 After returning the products, Azienda Agricola Al Molino Gualtieri Srl will carry out the necessary checks relating to their compliance, the conditions and terms indicated in the previous paragraph. In the event that the checks are successfully concluded, Azienda Agricola Al Molino Gualtieri Srl will send you, by e-mail, the relative confirmation of acceptance of the products thus returned.
8.2 Whatever the payment method used by you, the refund is activated by Azienda Agricola Al Molino Gualtieri Srl in the shortest possible time and in any case within fourteen (14) calendar days from the date on which Azienda Agricola Al Molino Gualtieri Srl became aware of the exercise of your right of withdrawal, after verification of the correct execution of the right of withdrawal itself and acceptance of the returned products.
8.3 In the event that there is no correspondence between the recipient of the products indicated in the form order and who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be performed by Azienda Agricola Al Molino Gualtieri Srl, in any case, towards the person who made the payment.

9. Privacy

9.1 All information relating to the processing of your personal data can be obtained by consulting the Privacy Policy Azienda Agricola Al Molino Gualtieri Srl and we invite you to also read our General Conditions d'Uso Azienda Agricola Al Molino Gualtieri Srl because they contain important information on the security systems adopted on our site and on how we process the personal data of our users.
9.2 For any information on our Privacy Policy it is possible to send requests to our email address: info@cantinaaltarocca.com.

10. Applicable law and settlement of disputes

10.1 The General Conditions of Sale of Azienda Agricola Al Molino Gualtieri Srl are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on some aspects concerning e-commerce.
10.2 The sale of products and / or services takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. The competent court for the resolution of any dispute will be that of Terni.

11. Updates and Changes

The General Conditions of Sale Azienda Agricola Al Molino Gualtieri Srl are periodically modified based on the development of their business and the market, as well as in compliance with any updates and legislative changes. Any updates and changes will be regularly published on our website www.cantina-altarocca.myshopify.com and will be immediately effective from the date of publication on www.cantina-altarocca.myshopify.com.